| English | Chinese | Copy |
|---|---|---|
| Hi / Hello | 你好 | |
| Thank you | 谢谢 | |
| Sorry | 不好意思 |
| English | Chinese | Copy |
|---|---|---|
| What is the size of the item? | 请问宝贝有多大？ | |
| What is the weight of the item? | 请问宝贝有多重？ | |
| Can I see actual pictures of the item? | 有实拍吗？ |
| English | Chinese | Copy |
|---|---|---|
| When would you send out my item? | 请问几时发货？ |
| English | Chinese | Copy |
|---|---|---|
| My order number is | 我的订单号是 | |
| I want a refund. | 我要退款 | |
| I want to return the item and refund. | 我要退货退款 | |
| What is the address to return the item to? | 退货地址是什么？ | |
| The shipping warehouse rejected the item. | 集运仓库拒签了 | |
| I bought the wrong item. | 我拍错了 | |
| Item is damaged when I receive it. | 收到宝贝时坏了 | |
| I don't want the item anymore. | 我不想要了 |
| English | Chinese | Copy |
|---|---|---|
| Please pack my items more securely. | 请包装结实一点 |
| Responses in Chinese | English | Additional Explanation |
|---|---|---|
| 亲 | Dear | A term Taobao and Tmall sellers use when referring to their customers |
| 请稍等 | Please wait for a moment. | Usually used when they are checking up something for the customer, eg. Order status |
| 不客气 | You're welcome. | - |
| 没货了 | We're out of stock for this item. | - |