| 亲 |
Dear |
A term Taobao shipping warehouse customer service use when referring to their customers |
| 请提供物流号或订单号 |
Please provide your item's courier number or Taobao order number. |
Used when needed to check an item in the shipping warehouse. |
| 请稍等 |
Please wait for a moment. |
Usually used when they are checking up something for the customer. |
| 正在帮您查询 |
We are helping you to check your order. |
Usually used when they are checking up something for the customer, eg. Item Problems |
| 申报海关 |
Used for custom purposes |
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| 认领包囊 |
Help you claim your ownerless item in the shipping warehouse |
Used when claiming an item that arrived at the shipping warehouse ownerless, due to shipping problems |
| 帮您和这个包囊合并在一起了 |
We helped you consolidated your ownerless package to another package with your name |
Used when claiming an item that arrived at the shipping warehouse ownerless, due to shipping problems |
| 您支付这个包囊就行了 |
You can ship out your items just by paying for this package since we've consolidated them |
Used when claiming an item that arrived at the shipping warehouse ownerless, due to shipping problems |
| 不客气 |
You're welcome. |
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