TaobaoTranslate.com Translates your English to Chinese for Taobao

Chinese words and phrases to communicate with Taobao shipping vendor

Greeting

English Chinese Copy
Hi / Hello 你好
Thank you 谢谢
Sorry 不好意思

Providing information for item for shipping when item(s) arrive ownerless at shipping warehouse

You will need to provide information when your item encounter shipping problems at the shipping warehouse.

English Chinese Copy
My item has arrived at the shipping warehouse, but I am unable to consolidate and ship. 我的物品到集运仓了,但是不能合并运转
My order number is 我的订单号是
My courier number is 我的物流号是
My item name is: 产品名称:
My item quantity is: 数量:
Individual item price is: 单价:
Total item price is: 总价:

Shipping Enquiries

English Chinese Copy
Has my item arrived at the shipping warehouse? 请问物品入库了没?
Why is my item rejected? 我的物品为什么被拒签了?
When is/are my item(s) shipping out? 什么时候出库?
Where is my package now? 我的包囊到哪了?

Seller Responses and Meaning

Responses in Chinese English Additional Explanation
Dear A term Taobao shipping warehouse customer service use when referring to their customers
请提供物流号或订单号 Please provide your item's courier number or Taobao order number. Used when needed to check an item in the shipping warehouse.
请稍等 Please wait for a moment. Usually used when they are checking up something for the customer.
正在帮您查询 We are helping you to check your order. Usually used when they are checking up something for the customer, eg. Item Problems
申报海关 Used for custom purposes -
认领包囊 Help you claim your ownerless item in the shipping warehouse Used when claiming an item that arrived at the shipping warehouse ownerless, due to shipping problems
帮您和这个包囊合并在一起了 We helped you consolidated your ownerless package to another package with your name Used when claiming an item that arrived at the shipping warehouse ownerless, due to shipping problems
您支付这个包囊就行了 You can ship out your items just by paying for this package since we've consolidated them Used when claiming an item that arrived at the shipping warehouse ownerless, due to shipping problems
不客气 You're welcome. -

Below is an example of a conversation between a shipping vendor and a customer when the customer's item has arrived at the shipping warehouse but unable to consolidate and ship the item.

Taobao mass shipping customer service chat
Taobao mass shipping customer service chat picture